Vtouch Project

Contact & Reporting Policy

This document defines official contact channels and issue-reporting guidelines so the team can review and take action quickly and systematically.

1) Main Contact Channels

Official email for general contact: contact@vtouch.cf
Support/general inquiries: support@vtouch.cf

2) Reportable Issue Types

We accept reports of affiliation/member impersonation, copyright/intellectual property infringement, content involving harassment or personal data exposure, and other incidents that may harm the project or community.

3) Information to Include in a Report

To speed up review, please include incident details, approximate date and time, relevant links, screenshots/evidence, and the reporter's contact information. The team may request additional information later if needed.

4) Review Process

Upon receiving a report, the team will triage, verify facts, and assess risk. Appropriate measures will then be taken based on severity, such as warnings, content removal, access restrictions, or coordination with relevant platforms.

5) Response Time and Limitations

Response time depends on each case's complexity and report volume during that period. The project reserves the right not to disclose internal details that may affect safety, privacy, or the investigation process.